Business improvement SkillsEssentials of Leadership Development
During this course, you will receive information, skills and tools to be able to become a prominent leader that your organization needs. While participating in the course, you will also receive coaching and training in specific behaviours and habits that you need to develop in order to build highly effective teams, master emotional intelligence, supervise operations, coach your staff and manage conflicts.
3 hours intervals per topic over a period of 3 months
SESSION 1. DISC PERSONALITY TEST
DISC personality test provides assessment of your Personality style in context of Communication styles. Our certified DISC Facilitator will debrief your DISK Results and assist to interpret your team’s Communication style as it relates to:
– improving your working relationships;
– improving your leadership position;
– improving your communication skills by identifying others styles;
– find the “keys” to your employees;
– understand your partner’s behaviour better.
SESSION 2. LEADERSHIP ESSENTIALS
Learn and discover Attributes of the Leader and what you value in the Leader. Explore in group setting your ideal leader and why. Explore and practice 4 Conversations types when leading others: Setting Expectations, Feedback, Reviewing Performance, and Development planning.
SESSION 3. 5 BEHAVIOURS OF HIGHLY EFFECTIVE TEAMS
The power of a team lies in its capacity to perform at levels, and deliver results, greater than the sum of its parts. Managers and leaders put a great deal of effort into assembling high-performing teams. Explore the behaviours of highly effective teams and develop practices to support how the team works together.
SESSION 4. UNDERSTANDING EMOTIONAL INTELLIGENCE
Emotional intelligence is widely recognized as a valuable skill that helps improve communication, management, problem-solving, and relationships within the workplace. It is also a skill that researchers believe can be improved with training and practice. People with High EQ. Make better decisions and solve problems.
The team will explore the four core skills of Emotional Intelligence: Self-awareness, self-management, social awareness, and relationship management and practice with exercises.
SESSION 5. MANAGING PERFORMANCE FEEDBACK
All Managers need to be able to deliver both positive and critical feedback directly to their staff in a way that supports development and learning and manages performance. Recognizing the role of influence in communication will be reviewed as will the principles of assertive communication and feedback. A feedback script will be introduced, and participants will practice giving and receiving feedback using case studies and may also choose to practice using scenarios from their own experience.
SESSION 6. SUPERVISING OPERATIONS
Managers need to be able to manage both the behavioural and technical performance of all staff to ensure the productive flow of operations while ensuring excellent customer service is delivered. Competencies including: setting expectations; giving clear directions; delegating; problem solving; and prioritizing will be presented.
SESSION 7. COACHING FOR SUCCESS
Coaching is a key leadership skill for managers and leaders at all levels. The workday is extremely busy, and coaching staff to be more accountable, autonomous and successful is critical to an organization’s success. The key steps in the coaching process will be reviewed, and participants will have the opportunity to practice coaching one another to experience how it differs from more traditional supervision.
SESSION 8. ASSERTIVE AND RESPECTFUL COMMUNICATION
The importance of assertive communication will be reviewed, in the context of providing excellent customer service and in the development of collaborative relationships. CSR’s will have the opportunity to practice using examples and/or their own scenarios. Being able to give and receive feedback is also a critical part of respectful communication and a feedback script will be shared and practiced.
SESSION 9. INDIVIDUAL AND TEAM CONTRIBUTION
Staff work as part of a team and need to be able to participate and engage willingly with colleagues in order to maintain productive relationships, a positive work environment and excellent customer service. Managing themselves and their own time is an initial step, followed by recognizing and supporting the various key elements that make teams work. Participants will have the opportunity to review and discuss how they behave when working with others.
SESSION 10. MANAGING CONFLICT
Disagreements occur, and how they are managed is the difference between success and frustration. Individual responses and approaches to conflict will be explored, as will the sources and appropriate actions for enhancing resolutions. Whether communicating with colleagues, customers or leaders, managing differences is a critical part of contributing to an effective team environment.
ABOUT THE TRAININGS
Who should attend
Benefits of this course
You will be given the opportunity to advance your own skills to build highly effective teams, master emotional intelligence, supervise operations, coach your staff and manage conflicts.
Grants May Be Obtained From The Government
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Upcoming Dates Canada
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